常見問題 FAQ

Standard delivery: digital files are sent within about 7 days of your shoot. Rush delivery (+NT$100/photo): sent by 18:00 the next day. Files are sent to the email address you provided when booking.

We offer 2 free rounds of revisions. Revisions are limited to minor adjustments (brightness, tone, small blemishes) — we don't accept requests for a new style or major rework.

Our photographer will guide you through posing from start to finish, suggesting flattering, classic poses such as hands in pockets, arms crossed, or seated poses to help you look your best.

Pricing is based on the final number of photos you select, and always includes professional retouching and digital delivery. Please check the official booking page for the most current pricing: - Korean-style ID photo: NT$399/photo - Grey-background half-body headshot / personal portrait: NT$999/photo - Grey-background full-body headshot / personal portrait: NT$1,199/photo - Group photos (2–6 people, including couples, family, or pet photos): from NT$1,199/photo - Switching to a white background: +NT$500 to the total (grey is the default) Student ID gets NT$100 off (excludes ID photos). Corporate, campus, and on-location shoots are custom-quoted — message our official LINE @goldenyearsphoto for details.

Hair & makeup is a paid add-on, priced to match our official website / ERP catalog: Women's plans - Women's Basic Makeup — NT$800 / 30 min (arrive ~40 min early) - Women's Premium Hair & Makeup — NT$1,500 / 1 hr (arrive ~70 min early; most popular) - Women's Custom Hair & Makeup — NT$3,000 / 1.5 hr (arrive ~1 hr 40 min early) Men's plans - Men's Basic Makeup — NT$600 / 30 min (arrive ~40 min early) - Men's Premium Hair & Makeup — NT$1,200 / 1 hr (arrive ~70 min early)

Our hair & makeup plans (price / duration / recommended early arrival): - Women's Basic Makeup — NT$800 / 30 min (arrive ~40 min early) - Men's Basic Makeup — NT$600 / 30 min (arrive ~40 min early) - Women's Premium Hair & Makeup — NT$1,500 / 1 hr (arrive ~70 min early; most popular) - Men's Premium Hair & Makeup — NT$1,200 / 1 hr (arrive ~70 min early) - Women's Custom Hair & Makeup — NT$3,000 / 1.5 hr (arrive ~1 hr 40 min early) Quick guide: - ID photos / a quick refresh: Women's or Men's Basic Makeup - Headshots, interviews, dates: Women's or Men's Premium Hair & Makeup - Important events / fully custom: Women's Custom Hair & Makeup Please add the relevant hair & makeup option when booking online.

Student discount: NT$100 off with a valid student ID (excludes ID photos). When booking a headshot plus a group photo on the same visit, a bundle discount may apply per the same-day posted policy (commonly −100 for a single add-on or −200 for headshot + group photo). Corporate, group, campus, and on-location bookings are custom-quoted — message our official LINE @goldenyearsphoto with your headcount and needs, and we'll follow up with a plan.

Yes. Standard delivery is included at no extra cost and arrives within about 7 days of your shoot. Rush delivery adds NT$100 per photo and must be requested at booking or during your session — it cannot be added after you leave the studio. Rush orders are sent by 18:00 the next day; same-day delivery is not available.

We offer 2 free rounds of revisions. Revisions are limited to minor adjustments (brightness, tone, small blemishes) — we don't accept requests for a new style or major rework.

Golden Years Photo uses an online booking system — please choose your service and time slot on our booking page. If no slots are shown, that time is fully booked. To cancel or reschedule: please use the cancellation link in your confirmation email first, then rebook a new slot. If the link has expired or is past the self-service cancellation window, message our official LINE @goldenyearsphoto, or email goldenyears166@gmail.com. Phone calls can help with general questions, but bookings are handled through the website. Please note: we don't offer printed photos, and same-day delivery isn't available.

Please check your spam/junk folder first, and confirm your inbox isn't full. If you still can't find the confirmation, send us your name, appointment time, location, and email through one of these channels: official LINE @goldenyearsphoto (preferred), phone 02-2709-2224 (Zhongshan) / 02-2936-5460 (Gongguan), email goldenyears166@gmail.com, or Instagram DM @goldenyears_studio — we'll confirm your booking status. Note that your finished photos will be sent to the email you provided at booking, so it's important that it's correct. To avoid missing your confirmation email: 1. Double-check your email address carefully when booking. 2. Use a commonly used email provider (Gmail, Outlook, etc.) — company emails are sometimes blocked by firewalls. 3. Check your spam folder right after booking. 4. Make sure your inbox has enough free space (at least 10MB). 5. If booking from your phone, confirm your mobile email settings are correct.

Golden Years Photo uses an online booking system — please choose your service and time slot on our booking page. If no slots are shown, that time is fully booked. To cancel or reschedule: please use the cancellation link in your confirmation email first, then rebook a new slot. If the link has expired or is past the self-service cancellation window, message our official LINE @goldenyearsphoto, or email goldenyears166@gmail.com. Phone calls can help with general questions, but bookings are handled through the website. Please note: we don't offer printed photos, and same-day delivery isn't available.

Yes. After booking an ID photo slot, the system offers an option to add another person, which you can select on the booking page.

Yes. We recommend booking a personal-portrait time slot instead, and noting in the booking comments that you'd like to add an ID photo — we'll arrange it for you.

Pricing is based on the final number of photos you select, and always includes professional retouching and digital delivery. Please check the official booking page for the most current pricing: - Korean-style ID photo: NT$399/photo - Grey-background half-body headshot / personal portrait: NT$999/photo - Grey-background full-body headshot / personal portrait: NT$1,199/photo - Group photos (2–6 people, including couples, family, or pet photos): from NT$1,199/photo - Switching to a white background: +NT$500 to the total (grey is the default) Student ID gets NT$100 off (excludes ID photos). Corporate, campus, and on-location shoots are custom-quoted — message our official LINE @goldenyearsphoto for details.

No — we only deliver fully retouched photos. We don't provide unedited originals or photos you didn't select.

The final retouched photos you select are kept permanently. Unselected original files are deleted after delivery due to storage limits.

Standard delivery: digital files are sent within about 7 days of your shoot. Rush delivery (+NT$100/photo): sent by 18:00 the next day. Files are sent to the email address you provided when booking.

To help ensure smooth delivery, please note: 1. Double-check your email address: - Review your email carefully when booking - Use a commonly used provider (Gmail, Outlook, etc.) - Avoid company emails, which may be blocked by firewalls 2. Check your spam folder: - Check spam once your delivery window arrives - Consider adding goldenyears166@gmail.com to your contacts so it isn't flagged as spam 3. Know the delivery timeline: - Standard: sent within 7 days - Rush: sent by 18:00 the next day If you still haven't received your photos, contact us via official LINE @goldenyearsphoto (preferred), phone 02-2709-2224 (Zhongshan) / 02-2936-5460 (Gongguan), Instagram DM @goldenyears_studio, or email goldenyears166@gmail.com, and we'll resend right away.

Our retouching includes: removing skin blemishes (scars, acne), refining hair and features (hairline, filling in bangs), softening lines (under-eye bags, dark circles, nasolabial folds), adjusting body proportions (face/body slimming, height), and cleaning up background imperfections. Retouching guidance by purpose: - ID photos: natural and compliant, not over-edited; facial features and outline are never altered - LinkedIn / resume: professional and polished, confidence-boosting, kept natural - Social media / Instagram: more creative freedom to reflect personal style - Couple / family: natural and warm, keeping it authentic

Please bring your own outfit. For ID photos, a dark-colored top works best — avoid white tops, turtlenecks, and sleeveless styles. Common outfit mistakes to avoid: 1. Forgetting your outfit — pack it the day before so you don't forget on the day. 2. Unironed clothing — iron ahead of time, or use the steam iron available at the studio. 3. Ill-fitting outfits — avoid clothing that's too loose, too tight, or overly busy in pattern. 4. Not matching outfit to purpose — dark, collared clothing for ID photos; more variety is fine for headshots. 5. No backup outfit — if shooting multiple looks, bring 2–3 outfit options.

Our photographer will guide you through posing from start to finish, suggesting flattering, classic poses such as hands in pockets, arms crossed, or seated poses to help you look your best.

Shooting plus photo selection takes about 30 minutes in total. If you have somewhere to be afterward, we recommend building in a 15–20 minute buffer. Approximate time by service: 1. ID photo: about 15–20 minutes (quick shoot, shorter selection time) 2. Headshot: about 30 minutes (multiple angles plus detailed selection) 3. Group photo (2–6 people): about 30–40 minutes (coordinating poses and expressions takes longer) 4. Large group photo (7+ people): about 40–60 minutes 5. Multiple outfits: add roughly 10–15 minutes per additional outfit

Our hair & makeup plans (price / duration / recommended early arrival): - Women's Basic Makeup — NT$800 / 30 min (arrive ~40 min early) - Men's Basic Makeup — NT$600 / 30 min (arrive ~40 min early) - Women's Premium Hair & Makeup — NT$1,500 / 1 hr (arrive ~70 min early; most popular) - Men's Premium Hair & Makeup — NT$1,200 / 1 hr (arrive ~70 min early) - Women's Custom Hair & Makeup — NT$3,000 / 1.5 hr (arrive ~1 hr 40 min early) Quick guide: - ID photos / a quick refresh: Women's or Men's Basic Makeup - Headshots, interviews, dates: Women's or Men's Premium Hair & Makeup - Important events / fully custom: Women's Custom Hair & Makeup Please add the relevant hair & makeup option when booking online.

Women's Basic Makeup (NT$800 / 30 min) Best for those who don't wear makeup often and just want a brighter complexion. Includes complexion touch-up, contouring, blush, inner eyeliner, brow, and lip color; does not include false lashes, outer eyeliner, mascara, or hairstyling. Usually enough for ID photos or a light, natural look. Arrive about 40 minutes before your shoot. Women's Premium Hair & Makeup (NT$1,500 / 1 hr) Best for a more polished, professional look, including hairstyling. Includes sheer base makeup, refined eye makeup (inner and outer liner), contouring, blush, refined brows and lip color, plus a Korean-style wavy hairstyle; does not include false lashes. Recommended for headshots, interviews, and other important or formal occasions. Arrive about 70 minutes (1 hr 10 min) before your shoot. If your budget is limited or you just want a natural glow, choose Women's Basic Makeup. If you want a more complete camera-ready look with styled hair, choose Women's Premium. For men, the equivalent options are Men's Basic Makeup and Men's Premium Hair & Makeup.

Arrival time is calculated backward from your shoot time: Women's / Men's Basic Makeup — 30 min: shoot at 14:00 → arrive at 13:20 (40 minutes early) Women's / Men's Premium Hair & Makeup — 1 hr: shoot at 14:00 → arrive at 12:50 (1 hr 10 min early) Women's Custom Hair & Makeup — 1.5 hr: shoot at 14:00 → arrive at 12:20 (1 hr 40 min early) We recommend adding your hair & makeup option at the time of booking so your schedule flows smoothly.

No, it's optional. If you skip it, we'll show you to our self-service area, which is stocked with a hairdryer, curling iron, and steam iron for free use. Our recommendation: studio lighting is demanding on makeup, and our professional artists adjust the look specifically for the camera and retouching workflow. If you're not confident doing your own makeup, or don't often appear on camera, we recommend adding hair & makeup when you book. Our overall approach is "natural, refined, camera-ready" — the basic plans lean toward a light, brightening look.

If you've booked hair & makeup: yes, please arrive with a bare face (skincare products are fine). Keep your hair dry and unstyled — our stylist will take care of it. If you haven't booked hair & makeup: please arrive with your makeup and hair already done. On-site, we only offer a self-service area with tools (hairdryer, curling iron, steam iron, etc.) for final touch-ups — our stylists are unable to do a full makeup application without a booked add-on.

If you've booked hair & makeup (including Women's Premium, Men's Premium, or Women's Custom): just arrive with dry hair — no need to style it yourself beforehand. Please wash and dry your hair at home before coming. If you haven't booked hair & makeup / are only using the self-service area: you'll need to do your own hair and makeup. We provide a hairdryer, curling iron, and steam iron on-site, so please allow time to get ready before your shoot.

Our overall philosophy is "natural, refined, camera-ready." Our artist will always check your preferences with you before starting. - Women's / Men's Basic Makeup: lean toward a natural, brightening, light look - Women's / Men's Premium Hair & Makeup: refined but still natural and camera-friendly, great for headshots and formal occasions - Women's Custom Hair & Makeup: the most complete, fully customized styling consultation We suggest Women's Basic Makeup's lighter look for ID photos, and Women's Premium for LinkedIn or professional headshots to project confidence. You can always ask for something lighter or more polished on the day.

Yes. Our artist will discuss your needs with you and confirm a final direction based on the principle of "natural, refined, camera-ready." Women's Custom Hair & Makeup includes a custom hairstyle and a more thorough styling consultation. Suggestions by occasion: - ID photos: natural, light makeup, clear features, hair kept away from the face — usually Women's Basic Makeup - LinkedIn / resume / professional image: polished and professional — usually Women's Premium (or Men's Premium for men) - Social / keepsake / events: more room for personal style — Women's Premium or Custom

Our hair & makeup service includes basic even-toned coverage and concealing, which can reduce the visibility of acne, dark circles, and stubble under the camera. Retouching can further soften some remaining imperfections and dark circles. Combining hair & makeup with retouching usually produces the most natural result, without looking overly edited. That said, neither can fully replace basic skincare and grooming beforehand, so we still recommend taking care of your skin and grooming before your shoot.